Privacy Policy

Who we are

A-Line Couriers is a same-day courier business based in Braintree, Essex. For the purposes of UK data protection law, we are the data controller for personal information collected through this website.

What we collect

We may collect the following information when you contact us or request a quote:

• Name
• Email address
• Phone number
• Message content
• Collection and delivery postcodes, dimensions and weight (quote form)

If you call us, we may keep a note of your enquiry and contact details so we can respond and provide our service.

How we use your information

We use your information to:

• Respond to enquiries and callback requests
• Provide quotes and arrange courier work
• Contact you about bookings you have asked us to arrange

We process this information because it is necessary to respond to your request and, where relevant, to take steps at your request before entering into a contract for courier services. We do not use your details for unrelated marketing unless you have asked us to.

How long we keep it

We keep enquiry and quote information only for as long as needed to deal with your request, provide our service, and meet any legal or accounting requirements. If we do not go ahead with a job, we will usually delete casual enquiries within a reasonable period.

Who we share it with

We do not sell your personal data. Information submitted through our website forms is sent via Web3Forms, who act as a processor to deliver form submissions to us. Our homepage includes an embedded Google Maps view; Google may collect data such as your IP address when the map is loaded, in line with their own privacy policy.

Cookies

This website does not set its own analytics or advertising cookies. Third-party content such as Google Maps may use cookies or similar technologies when you interact with it.

Your rights

Under UK data protection law you have rights including access, correction, erasure, restriction, objection, and data portability where applicable. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise your rights, contact us using the details below.

Contact

For privacy questions or requests, call 07821 668411 or use our contact form.

Changes

We may update this policy from time to time. The date at the top of this page shows when it was last revised.